Carillion Customer Experience Centre


Our purpose built 24/365 Customer solution centre in Sheffield

  • End to end proactive management of reactive jobs and issues
  • Capture and control of planned upgrades and project work, working with the resident to minimise disruption and agree timescales to suit them
  • Professional and discrete arrangement of social and recreational tasks
  • Single point of contact for all Customers, and Estate users
  • Multi-channel access by phone, email, social media, and self-serve apps
  • Jobs and requests owned by a named personal advisor: case management and a very personal touch
  • Partnered with ICS and BIFM: learning and leading with the best

Jamie McDonald

0114 2783001