Carillion Customer Experience Centre

Exhibitor

Our purpose built 24/365 Customer solution centre in Sheffield

• End to end proactive management of reactive jobs and issues
• Capture and control of planned upgrades and project work, working with the resident to minimise disruption and agree timescales to suit them
• Professional and discrete arrangement of social and recreational tasks
• Single point of contact for all Customers, and Estate users
• Multi-channel access by phone, email, social media, and self-serve apps
• Jobs and requests owned by a named personal advisor: case management and a very personal touch
• Partnered with ICS and BIFM: learning and leading with the best