IT Desk UK

Exhibitor

SheffEX December 2014

More than Just Traditional IT Support

Established in 2006, IT Desk (UK) has continued to expand and grow into the multi-award winning company that we are today.

We offer services starting from basic ad-hoc support for sole traders and SOHO (small office/home office) businesses right up to larger enterprises.

Our support services are designed to ensure that problems aren’t just solved when they occur. Instead, we aim to prevent the issues from arising in the first place. IT Desk’s pro-active approach to IT support is a unique, value for money alternative to the reactive offerings delivered by other IT support companies.

Based close to Barnsley, IT Desk offers a comprehensive service throughout the county and beyond. In the eight years that we have been in business we have built our excellent reputation amongst clients for the professionalism and the speed with which we deliver our services.

If your company has to keep its systems online during working hours then IT Desk will be the perfect partner for your business. We offer flexible coverage times to suit the working practices of your company and will only charge for the time we spend working on your IT systems.

Our systems monitor your IT equipment 24 hours a day, 7 days a week. This allows us to respond quickly to any issue that does arise, get it diagnosed and begin implementing the solution. Employees will be able to contact us via telephone, email or online chat in order to log support tickets. We can sort these out promptly in most cases using remote assistance to take control of the computer and address the problem.

For problems that cannot be solved using remote assistance, we offer onsite support. A courteous, experienced technician will be dispatched to solve whatever technical problem may have arisen with your equipment.

In addition, we proactively maintain your software systems to ensure that the minimum number of problems arise. This involves applying system updates and patches, installing anti-virus and anti-virus updates, cleaning up temporary files and defragging discs. These maintenance services are provided during the night in order to minimise disruption to your IT systems during the day.

We firmly believe that our services offer the best value for money due to the fact that they minimise disruption to your business. In the time that you spend waiting for a conventional IT support provider to react to a problem you could be getting on with building your company. Our proactive approach stops problems from occurring in the first place and frees you up to get on with making your business a success.

Our managed support includes:

• Telephone / Online / Email help-desk contact
• Remote Assistance
• On-site Support
• Flexible coverage times
• System updates and patches
• Anti-virus and anti-spyware updates
• Proactive Nocturnal Maintenance